Straight answers
FAQ • Urgent2k
Your quick guide to how the lifeline works, how to qualify, and how we stay fair.
Need-to-know
- One successful request every 30 days—no exceptions.
- NIN is mandatory for identity and fairness locks.
- Funds are free to receive; you never repay Urgent2k.
- Attempting early? Auto-decline, no penalty—just a timer reset.
Questions
Tap to expand. If you still need help, reach us at help@excelladigital.com.
Once every 30 days. We lock this automatically using your NIN and device fingerprint. Attempts outside your window auto-decline.
No. Urgent2k is a free micro-grant. Use it for essentials and let the next person through.
Any Nigerian bank that accepts instant NIP transfers plus major wallets (Opay, PalmPay, Moniepoint, Kuda). Add yours; we’ll validate in-app.
To make sure one person only receives one drop per month and to stop fraud. Your data is encrypted and never sold.
Median arrival is around eight minutes. Peak banking traffic or CBN maintenance windows can add a few minutes; we show a live timer.
Not today. Identity must match the recipient to keep the program honest. Share the app so they can apply directly.
Need a human?
We are real people shipping a product for real emergencies.
Support
Email: help@excelladigital.com
Twitter/X: @excelladigital
Hours: 7am–11pm WAT, daily
Press & partnerships
press@excelladigital.com
We partner with campuses, clinics, transport cooperatives.