Refund & Dispute Policy
This policy explains how contribution refunds and payout disputes are reviewed on Urgent2k.
Effective date: 1 February 2026 | Last updated: 5 February 2026
1. Scope
- Contributions - voluntary payments added to the assistance fund.
- Payouts - NGN 2,000 support sent to verified users after approval.
2. Contribution Refunds
Contributions are generally final once successfully processed. We may review duplicate charges, unauthorized transactions, provider errors, proven fraud, chargebacks, or other disputes.
3. Payout Disputes
If approved support does not arrive, contact us so we can trace the payout with our provider.
If incorrect bank details were supplied, recovery depends on the receiving bank. We will assist where possible.
If a request was declined and you believe the decision was wrong, email us with your account details.
If your account was restricted for suspected fraud and you believe this was an error, you may appeal.
4. How to File
- Email help@urgent2k.com with the subject line "Refund Request" or "Dispute".
- Include your registered email, transaction reference, date, amount, and a short description of the issue.
- For unauthorized transactions, include evidence such as a bank statement.
5. Contact
Urgent2k
Email: help@urgent2k.com
Legal: legal@urgent2k.com
Hours: 7 am - 11 pm WAT, daily
Need help with a transaction?
We aim to resolve every issue fairly and quickly.