Transparency first
Legal and Policies
Read how Urgent2k handles assistance requests, payments, identity verification, privacy, refunds, and community safety.
Quick summary
- Urgent2k is an emergency financial assistance platform.
- Users verify identity with NIN before requesting support.
- Support is limited to NGN 2,000 once every 30 days after a completed payout.
- Urgent2k does not retain a platform fee at launch.
Public policies
Store-review and user-facing policy URLs.
Terms of Use
Assistance requests, payments, payouts, disputes, and acceptable use.
Privacy Policy
What data we collect, why, retention, deletion, and provider sharing.
Refunds
How duplicate payments, provider failures, and disputes are reviewed.
Fees
Urgent2k platform fees and payment-provider charges.
Delete Account
How users can request account deletion and data handling.
Community Guidelines
Safety rules, report reasons, and moderation rules.
Support
How to reach support for account, payment, verification, or safety issues.
Contact
Operator and support contact details.